سياسة الأستبدال والأسترجاع

Shipping and delivery: We provide fast shipping so that our products reach you with the same quality and packaging. Exchange and return: Terms and conditions: It is required that the product be in good condition and that the customer has not used the product or benefited from it, and we have the right to inspect the product before returning it to ensure its safety. The customer bears all shipping, inspection, or any other fees. - If there is any note on the product, please document it with a clear video and contact customer service directly. - Refunds are made if damage occurs that is due to Khowa Saudi Coffee Company without a direct or indirect reason caused by the customers. - Care should be taken to communicate with customer service in a timely manner and within no more than 24 hours of receiving the order. - Damage should be documented clearly with photos and videos and provided to customer service via WhatsApp at (0551279294). - Customers can exchange for another product if damage is proven, and they will be compensated by the company with a similar product in shape and value. - The paid amount will be automatically and directly refunded if Khowa Saudi Coffee Company is unable to provide or refuses the order for any reason. - The refund process may take up to 14 working days from the date of the order through the website. - Refunds will be made in the same way the payment was made (purchases paid with gift vouchers, credit cards, or any non-cash payment method that cannot be returned in cash).